{"id":110,"date":"2019-06-04T07:26:50","date_gmt":"2019-06-04T07:26:50","guid":{"rendered":"https:\/\/theinspireacademy.com\/blog\/?p=110"},"modified":"2019-06-04T08:06:37","modified_gmt":"2019-06-04T08:06:37","slug":"guest-relation-officer-hotels-job-description","status":"publish","type":"post","link":"https:\/\/theinspireacademy.com\/blog\/guest-relation-officer-hotels-job-description\/","title":{"rendered":"GUEST RELATION OFFICER (HOTELS) &#8211; JOB DESCRIPTION"},"content":{"rendered":"<h3 id=\"front-office-hotels-guest-relations-officer-job-description\">Front Office (Hotels)- Guest Relations Officer- Job Description<\/h3>\n<h4 id=\"key-responsibilities\">Key Responsibilities<\/h4>\n<ul>\n<li>Plan and coordinate the provision of friendly, efficient services to guests<\/li>\n<li>Schedule activities for guests<\/li>\n<li>Plan and coordinate all promotional activities targeting clients<\/li>\n<li>Trace relevant statistics about clientele<\/li>\n<li>Coordinate and supervise all activities for guests<\/li>\n<li>Assist with check-ins \/ check-outs of clients<\/li>\n<li>Greet Guests upon arrival<\/li>\n<li>Assist guests with airline bookings and reconfirmation\u2019s<\/li>\n<li>Assist all departments in being receptive to the needs of guests<\/li>\n<li>Assist staff with language and culture<\/li>\n<li>Attend recreation activities when necessary<\/li>\n<li>Plan and conduct group and function rundown meetings<\/li>\n<li>Assist in any other duties when required by the Front Office Manager<\/li>\n<li>Assist with translations (information: guest directory; menus etc.) as required<\/li>\n<li>Provide feedback from Guests to Front Office Manager for action<\/li>\n<\/ul>\n<h4 id=\"occupational-health-and-safety-responsibilities\">Occupational Health and Safety Responsibilities<\/h4>\n<ul>\n<li>Demonstrate Awareness of policies and procedures and ensure all procedures are conducted safely and within the guidelines<\/li>\n<li>Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures<\/li>\n<li>Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly<\/li>\n<li>Initiate action to correct a hazardous situation and notify supervisors of potential dangers<\/li>\n<li>Log security incidents and accidents in accordance with hotel requirements<\/li>\n<\/ul>\n<h4 id=\"key-competencies-and-tasks\">Key Competencies and tasks<\/h4>\n<p><strong>Taking Responsibility<\/strong><\/p>\n<ul>\n<li>Strive for constant improvement and take responsibility for your own performance<\/li>\n<li>Adhere to InterContinental Hotel Group Corporate Code of Conduct<\/li>\n<li>Adhere to Hotel Handbook and general policies and procedures<\/li>\n<li>Adhere to Front Office Policies and Procedures<\/li>\n<li>Report problems to Management with suggestions for resolution<\/li>\n<\/ul>\n<p><strong>Understanding My Job<\/strong><\/p>\n<ul>\n<li>Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge<\/li>\n<li>Understands how their role fits with others and contributes to the success of business<\/li>\n<li>Understands the hotel\u2019s facilities, products and services<\/li>\n<li>Provides information when requested and promotes hotel\u2019s services, facilities and special events<\/li>\n<li>Implements department procedures and policies as needed<\/li>\n<\/ul>\n<p><strong>Customer Focus<\/strong><\/p>\n<ul>\n<li>Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs<\/li>\n<li>Anticipate guest needs, handle guest requires, and solve problems<\/li>\n<li>Create a positive hotel image in every interaction with internal and external customers<\/li>\n<li>Adhere to hotel brand standards<\/li>\n<li>Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests<\/li>\n<li>Assist guests and escort them to locations within the hotel at their request<\/li>\n<li>Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests<\/li>\n<\/ul>\n<p><strong>Teamwork<\/strong><\/p>\n<ul>\n<li>Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments<\/li>\n<li>Communicate well to ensure effective shift hand-overs<\/li>\n<li>Actively participate in organized meetings<\/li>\n<li>Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication<\/li>\n<\/ul>\n<p><strong>Adaptability<\/strong><\/p>\n<ul>\n<li>Be open to new ideas and make changes in the job and routines as required<\/li>\n<li>Work in line with business requirements<\/li>\n<li>Complete tasks as directed by Management<\/li>\n<\/ul>\n<p><strong>Developing Self<\/strong><\/p>\n<ul>\n<li>Develop \/ update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements<\/li>\n<li>Seek feedback critical on areas of shortfall<\/li>\n<li>Maximize opportunities for self development<\/li>\n<\/ul>\n<p><strong>Reliability<\/strong><\/p>\n<ul>\n<li>Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision<\/li>\n<li>Follow standards, policies and procedures<\/li>\n<li>Meet hotel attendance and grooming standards<\/li>\n<\/ul>\n<p><strong>Cultural Awareness<\/strong><\/p>\n<ul>\n<li>Work effectively with customers and colleagues from different viewpoints, cultures and countries<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Front Office (Hotels)- Guest Relations Officer- Job Description Key Responsibilities Plan and coordinate the provision of friendly, efficient services to guests Schedule activities for guests&#8230;<\/p>\n","protected":false},"author":1,"featured_media":111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[12,7,13,16,38,19,20,21,22,23,39,8,9,25,29,31,32,33,34,35,36],"class_list":["post-110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hospitality","tag-better","tag-blog","tag-cabin","tag-crew","tag-duty","tag-facts","tag-fear","tag-flight","tag-flying","tag-growth","tag-guidelines","tag-height","tag-help","tag-hierarchy","tag-interview","tag-looks","tag-medical","tag-officer","tag-recruitment","tag-responsibility","tag-turbulence"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GUEST RELATION OFFICER (HOTELS) - JOB DESCRIPTION - Inspire Academy for Aviation , Cruise , Hotel Management and Travel<\/title>\n<meta name=\"robots\" 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