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Hotel Industry - History, Glossary, Functions of Front & Back Office

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1. In which countries did roman first develop thermal baths?

a. Afghanistan, Algeria, Canada
b. England, Switzerland, and the middle east
c. America, Denmark and Germany
d. Indonesia, Japan and Kuwait

2. Which are the hotels that are located on highways?

a. Timeshare hotels
b. Bed and breakfast hotel
c. Commercial hotels
d. Motels

3. What are the two types of reservation?

a. Guaranteed and non-guaranteed reservation
b. Confirm and non-confirm reservation
c. Prior and non-prior reservatio.
d. Walk-in and telephonic reservation

4. What are the different parts of a hotel?

a. Cashier, bell desk, information
b. Reception, Reservation, concierge
c. Operational department, Administrative department, Ancillary department
d. Lost and found, control desk, public area

5. Which is the another vital section of front office which deals with special request of the guest?

a. Cashier
b. Concierge
c. Information
d. Bell desk

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