Complete Guide on Developing the Key Skills for Hotel Management Jobs

In the dynamic and competitive world of hotel management, acquiring and honing the right set of skills is the key to unlocking success in Hotel Management Jobs. The hotel industry thrives on delivering impeccable service, creating memorable experiences, and maintaining operational excellence.

Whether you’re just starting on your journey in Hotel Management Courses in Mumbai or aiming to elevate your existing career, mastering these essential skills will set you apart in this bustling landscape.

Understanding the Landscape: The Role of Hotel Managers

Before delving into the intricacies of skill development, let’s establish a clear understanding of the role hotel managers play. A hotel manager is responsible for overseeing all aspects of a hotel’s operations, from guest satisfaction to staff management, financial planning, and strategic decision-making.

The role demands a versatile skill set that encompasses leadership, communication, problem-solving, and a keen business acumen.

1. Leadership and Team Management

At the heart of an effective Hotel Management Career lies strong leadership and adept team management. Hotel managers must inspire and guide their teams to deliver exceptional service consistently. This involves creating a positive work culture, setting clear expectations, and fostering open communication channels. By nurturing a motivated and well-coordinated team, managers can ensure that guests receive top-notch experiences.

2. Customer-Centric Approach

Guest satisfaction is the cornerstone of the hotel industry. Hotel managers must cultivate a customer-centric mindset throughout their team. This includes active listening to guest feedback, addressing concerns promptly, and going the extra mile to exceed expectations. A seamless and personalized guest experience can lead to repeat business and positive reviews, both of which are crucial for a hotel’s reputation and success.

3. Financial Acumen

Effective hotel management involves making informed financial decisions that contribute to the hotel’s profitability. Managers need to understand budgeting, revenue management, and cost control strategies. By optimizing resources and identifying opportunities for revenue growth, managers from Colleges for Hotel Management in Mumbai can ensure the long-term financial health of the establishment.

4. Operational Excellence

The day-to-day operations of a hotel are intricate and multifaceted. Managers must possess the ability to oversee and streamline these operations seamlessly. This involves coordinating housekeeping, front desk, food and beverage, and maintenance departments to deliver a cohesive and exceptional guest experience.

5. Adaptability and Problem-Solving

The hospitality industry is subject to rapid changes and unforeseen challenges. Hotel managers must be adaptable and quick thinkers who can navigate through unexpected situations. From handling guest complaints to managing staffing shortages, the ability to find solutions under pressure is a hallmark of a successful hotel manager.

6. Communication Skills

Clear and effective communication is vital in hotel management. Managers interact with guests, staff, vendors, and stakeholders on a daily basis. A manager’s communication should be articulate, respectful, and empathetic, ensuring that messages are conveyed accurately and misunderstandings are minimized.

7. Technology Proficiency

In today’s digital age, technology plays a pivotal role in hotel operations. Managers should be familiar with property management systems, online booking platforms, and guest relationship management tools. Leveraging technology not only enhances efficiency but also allows for data-driven decision-making.

8. Marketing and Branding

Promoting the hotel’s unique offerings and establishing a strong brand presence are essential for attracting guests. Managers at Jobs for Hotel Management Graduates should have a grasp of marketing strategies, online presence management, and the art of storytelling to create a compelling narrative that resonates with potential guests.

9. Continuous Learning and Development

The hotel industry is ever-evolving, and successful managers embrace a commitment to lifelong learning. Attending workshops, staying updated on industry trends, and seeking professional certifications, are ways to stay ahead and offer innovative solutions that contribute to the hotel’s growth.

10. Cultural Competence and Diversity

Hotels cater to a diverse clientele from various cultures and backgrounds. Hotel managers should exhibit cultural sensitivity, ensuring that guests’ unique needs and preferences are acknowledged and respected. Building a diverse team and fostering an inclusive environment also contribute to guest satisfaction and employee morale.

July 4, 2023July 8, 2023

Transforming Your Career with Hotel Management Course at Inspire Academy

When it comes to pursuing a Hotel Management Course, choosing the right institution is important. The Inspire Academy has established itself as a leading provider of hospitality education, renowned for its commitment to excellence and industry-relevant training.

By enrolling in Our Programs, you gain access to a world-class learning environment, expert faculty, and extensive industry connections.

Industry-Relevant Curriculum

The Diploma in Hotel Management offered by The Inspire Academy is designed to provide you with a solid foundation. From the fundamentals of hospitality management to specialized areas such as hotel operations, food management, & event planning, the curriculum covers all aspects. That is necessary for a successful career in the industry.

Hands-On Training

Theory alone is not enough to excel in the hotel management field. At Inspire Academy, the renowned Institute of Hotel Management, the faculty emphasizes on practical training. To ensure that graduates have the necessary skills to thrive in real-world scenarios.

Internship Opportunities

To bridge the gap between education and employment, the academy offers internship programs with renowned Hotels in Mumbai. This invaluable hands-on experience allows students to build professional networks, and enhance their employability.

Industry Connections and Networking

One of the unique Benefits of Hotel Management Course at Inspire Academy is the extensive industry connections the institution has fostered over the years. Through guest lectures, workshops, and networking events, students have the opportunity to interact with industry professionals. Learn from their experiences, & gain insights into the latest trends.

The Transformative Impact of Hotel Management Courses

Building a Strong Foundation

Inspire Academy’s Hotel Management Courses in Mumbai provide a strong foundation that sets you on a path to success. By learning the intricacies of hotel operations, effective communication, leadership, and problem-solving skills. You develop the essential qualities sought after by employers in the industry.

These courses go beyond just imparting knowledge. They shape you into a well-rounded professional capable of handling the challenges of the fast-paced hospitality sector.

Specialization and Career Advancement

Academy offers specialized courses that allow you to tailor your education to your career goals. Whether you aspire to become a hotel manager, banquet manager, food and beverage director, or event planner.

Their range of specialized programs caters to various career paths within the industry. These focused courses provide you with the expertise and knowledge required to excel in your chosen field. Moreover, increases your chances of rapid career advancement.

Global Opportunities

Hospitality is a global industry, and hotel management courses at Inspire Academy open doors to international career opportunities. With a curriculum that integrates global perspectives and cross-cultural understanding.

You develop the skills necessary to thrive in a multicultural workplace. This global outlook not only expands your employment prospects. But also broadens your horizons and enriches your personal and professional growth.

Continuous Learning and Professional Development

The Hotel Management Field is dynamic and ever-evolving. Inspire Academy’s commitment to your success goes beyond graduation. They offer continuous learning and professional development programs. To ensure that you stay updated with the latest industry trends and advancements.

By keeping yourself abreast of emerging technologies and industry best practices, you maintain a competitive edge and enhance your value as a hospitality professional.

June 5, 2023July 8, 2023

Exploring Career Opportunities in Hotel Management: What to Expect?

Individuals who are passionate about hospitality and customer service will find intriguing Career Opportunities in Hotel Management. The profession is wide and dynamic, ranging from managing operations in luxury resorts to heading food and beverage departments in boutique hotels.

In this blog post, we will look at the many career options accessible in Hotel Management Courses in Mumbai and give aspiring professionals an idea of what to expect in this field.

Event Planning and Sales

In hotel management, event planning and sales roles refer to organizing and arranging various activities and conferences. In this field, you will collaborate directly with clients to understand their goals, negotiate contracts, and assure event success.

You need to have good communication and negotiation skills, as well as the ability to multitask and work under pressure. Event planners and sales representatives are crucial in drawing business and creating money for hotels.

Human Resources

Human resources are critical to the effective operation of a hotel’s workforce. The field of HR experts in Hotel Management Fees in Mumbai is affordable. The Human Resource Experts are in charge of recruitment, training, employee relations, and labor law compliance.

They promote employee engagement, build a healthy work atmosphere, and address concerns such as performance management and career advancement. In this profession, effective interpersonal skills, empathy, and the capacity to multitask are required.

Front Office Management

Front office management is critical in the hotel sector, as it is in charge of visitor pleasure and effective operations. As a front office manager, you will be in charge of the reception desk, check-ins and check-outs, reservations, and guest requests and issues.

So you must improve your communication skills, organizational talents, and problem-solving ability. This position lays the groundwork for understanding a hotel’s broad operations and communicating directly with visitors.

Hotel Operations Management

Hotel operations management requires monitoring the hotel’s day-to-day operations and maintaining smooth operations across departments. This work demands strong leadership, problem-solving, and decision-making skills in areas ranging from housekeeping and maintenance to guest services and security.

You will work with several teams as a hotel operations manager to assure high-quality service, manage budgets, and create efficient processes. This position provides a comprehensive view of hotel administration and necessitates a diverse skill set.

Food and Beverage Management

A career in food and beverage management is an excellent alternative for those who are passionate about culinary arts and providing amazing dining experiences. You will oversee restaurant operations, manage workers, plan menus, and assure high-quality service as a food and beverage manager.

This position necessitates exceptional leadership abilities, creativity in menu planning, and a great eye for detail. You can work in a variety of settings, including fine dining restaurants, hotel banquets, and catering businesses.

Revenue Management

Hotel management places a high priority on increasing revenue and optimizing occupancy rates. To maximize profitability, revenue management specialists analyze market trends, devise price strategies, and manage distribution networks.

This position necessitates a thorough understanding of market dynamics, data analysis, and forecasting methods. A career in revenue management provides tremendous advancement opportunities as well as the opportunity to contribute to the financial success of a hotel.

In the business of hospitality, a career in hotel management offers a wide variety of chances for people to follow their hobbies. There are some Best Hotel Management Colleges in Mumbai for different positions/fields. Each position has its own difficulties and benefits, whether you decide to focus on front desk management, food, and beverage, event organizing, or hotel operations.

Expect a fast-paced environment, ongoing learning, and the chance to provide visitors with an unforgettable experience. A rewarding career in hotel management is possible with hard work and the appropriate abilities.

March 4, 2023March 4, 2023

Importance of Hotel Management Courses for Sustainable Future

Sustainability has become a top priority for many industries, including the hospitality industry. As the demand for sustainable tourism increases, hoteliers are seeking new ways to reduce their environmental impact and create a more sustainable future. In this blog, we will discuss the Importance of Hotel Management Courses for a sustainable future.

1. Developing Sustainable Practices

Hotel management courses can teach students about sustainable practices and how to implement them in a hotel setting. These practices can include reducing energy and water usage, minimizing waste, and using sustainable materials. By learning about sustainable practices, students can take this knowledge with them to their future careers and help create a more sustainable future for the hospitality industry.

2. Meeting Guest Expectations

As consumers become more aware of the impact of their travel on the environment, they are increasingly seeking sustainable accommodation options. Hotel management courses can prepare students to meet the expectations of environmentally-conscious guests. By providing sustainable options and practices, hotels can attract and retain customers who prioritize sustainability.

3. Cost Savings

Sustainability can also provide cost savings for hotels. By implementing sustainable practices such as reducing energy and water usage, hotels can save on utility costs. Additionally, reducing waste can lead to savings on disposal fees. By learning about sustainable practices, hotel management students can help hotels to save money while also reducing their environmental impact.

4. Building a Competitive Advantage

Sustainability can provide hotels with a competitive advantage. As more consumers prioritize sustainability when making travel decisions, hotels that prioritize sustainability can stand out from their competitors. By providing sustainable options and practices, hotels can attract customers who value sustainability and build a loyal customer base.

5. Meeting Industry Standards

As sustainability becomes increasingly important in the hospitality industry, many organizations and governments are implementing sustainability standards and certifications. Hotel management courses can prepare students to meet these standards and certifications. By meeting these standards, hotels can demonstrate their commitment to sustainability and attract environmentally-conscious customers.

6. Contributing to a Sustainable Future

The hospitality industry has a significant impact on the environment, from energy and water usage to waste generation. By implementing sustainable practices, hotels can reduce their environmental impact and contribute to a more sustainable future. Hotel management courses can prepare students to be leaders in creating a more sustainable hospitality industry and make a positive impact on the environment.

7. Encouraging Innovation

Sustainability requires innovation and creativity. Hotel management courses can encourage students to think outside the box and come up with innovative solutions to sustainability challenges. By encouraging innovation, hotels can find new and creative ways to reduce their environmental impact and provide sustainable options for their guests.

Hotel management courses are crucial for creating a sustainable future in the hospitality industry. The Best Hotel Management Colleges in Mumbai teach students about sustainable practices, meeting guest expectations, providing cost savings, building a competitive advantage, meeting industry standards, contributing to a sustainable future, and encouraging innovation, hotel management courses can prepare students to be leaders in creating a more sustainable hospitality industry. As sustainability becomes increasingly important for both consumers and the environment, hoteliers must prioritize sustainability to ensure a sustainable future for the hospitality industry.

June 4, 2019September 21, 2022

FRONT OFFICE EXECUTIVE- JOB DESCRIPTION

Position Summary

Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.

Technical or Administrative Knowledge

Must be able to add, subtract, multiply and divide.
General knowledge of computers. -

Special Skills and/or Abilities

Excellent interpersonal communication and customer service skills.
Maintains professional appearance and demeanor at all times.

Job Description (continued) Essential Functions include but not limited to the following –

Greets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Deposits guests’ valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Confers and cooperates with other departments as needed to ensure coordination of activities.
Works toward a 90% walk-in conversion rate goal.
Ensures Inn compliance of all company policies and procedures.
Adheres to all safety procedures and informs management of any unsafe conditions.
Attends meetings and training as requested.

Other duties may be assigned based on company needs.

June 4, 2019June 4, 2019

GUEST RELATION OFFICER (HOTELS) – JOB DESCRIPTION

Front Office (Hotels)- Guest Relations Officer- Job Description

Key Responsibilities

Plan and coordinate the provision of friendly, efficient services to guests
Schedule activities for guests
Plan and coordinate all promotional activities targeting clients
Trace relevant statistics about clientele
Coordinate and supervise all activities for guests
Assist with check-ins / check-outs of clients
Greet Guests upon arrival
Assist guests with airline bookings and reconfirmation’s
Assist all departments in being receptive to the needs of guests
Assist staff with language and culture
Attend recreation activities when necessary
Plan and conduct group and function rundown meetings
Assist in any other duties when required by the Front Office Manager
Assist with translations (information: guest directory; menus etc.) as required
Provide feedback from Guests to Front Office Manager for action

Occupational Health and Safety Responsibilities

Demonstrate Awareness of policies and procedures and ensure all procedures are conducted safely and within the guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements

Key Competencies and tasks

Taking Responsibility

Strive for constant improvement and take responsibility for your own performance
Adhere to InterContinental Hotel Group Corporate Code of Conduct
Adhere to Hotel Handbook and general policies and procedures
Adhere to Front Office Policies and Procedures
Report problems to Management with suggestions for resolution

Understanding My Job

Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
Understands how their role fits with others and contributes to the success of business
Understands the hotel’s facilities, products and services
Provides information when requested and promotes hotel’s services, facilities and special events
Implements department procedures and policies as needed

Customer Focus

Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Anticipate guest needs, handle guest requires, and solve problems
Create a positive hotel image in every interaction with internal and external customers
Adhere to hotel brand standards
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Assist guests and escort them to locations within the hotel at their request
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests

Teamwork

Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments
Communicate well to ensure effective shift hand-overs
Actively participate in organized meetings
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

Adaptability

Be open to new ideas and make changes in the job and routines as required
Work in line with business requirements
Complete tasks as directed by Management

Developing Self

Develop / update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
Seek feedback critical on areas of shortfall
Maximize opportunities for self development

Reliability

Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
Follow standards, policies and procedures
Meet hotel attendance and grooming standards

Cultural Awareness

Work effectively with customers and colleagues from different viewpoints, cultures and countries

June 4, 2019June 4, 2019

INDIAN TOURISM AND HOSPITALITY

Tourism and Hospitality- India

India is one of the top tourist destinations in the world and tourist volumes have registered strong growth in the last five years. Tourist volumes are expected to grow at over 11% annually until 2015, with health and wellness tourism recording particularly strong growth due to the high healthcare costs in Western countries and the high-quality medical facilities offered in India.The Indian tourism sector has been experiencing a resilient phase of growth, driven by the flourishing middle class, increased spending by the foreign tourists, and synchronized administration and promotions by the Government of India to encourage ‘Incredible India’. The tourism industry in India is extensive and lively, and the nation is fast becoming a major international destination. India’s travel and tourism industry is one of them most lucrative businesses in the country, and also accredited with contributing a considerable volume of foreign exchange to the country reserves.

A number of reasons are cited as being the cause of the progress and success of India’s travel and tourism sector. Economic growth has added millions annually to the ranks of India’s middle class, a group that is driving domestic tourism growth. Thanks in part to its booming IT and outsourcing industry a growing number of business trips are made by foreigners to India, who will often add a weekend break or longer holiday to their trip. Foreign tourists spend more in India than almost any other country worldwide.

Growth Trends

The tourism and hospitality industry being the largest service sector in the country, adds around 6.23 per cent to the national GDP and 8.78 per cent of the total employment in the country.

Recently, the Ministry of Tourism also compiled a monthly estimate on the foreign tourist arrivals (FTAs) and foreign exchange earnings (FEE) based on the total number of foreign visitors in the country.

During the month of September 2011, the total number of Foreign Tourist Arrivals (FTAs) was 401,000 as compared to FTAs of 369,000 during the month of September, 2010 and 331,000 in August, 2009. There has been a growth of 8.7 per cent in September, 2011 over September, 2010 as compared to a growth of 11.6 per cent registered in September 2010 over September, 2009. The growth of 8.7 per cent in September 2011 is higher than 5.3 per cent in August, 2011.
During January-September, 2011, the total FTAs stood at 4,220,000 with a growth of 10.0 per cent, as compared to the FTAs of 3,835,000 with a growth of 8.0 per cent during January-September 2010 over the corresponding period of 2009.
In a report by the Ministry of External Affairs, the Indian hospitality sector is expecting a projected investment of US$ 12 billion within the next two years along with a number of industry initiatives already in progress. As per the report by the Ministry of Tourism, the Foreign Exchange Earnings (FEE) is as follows –
Foreign Exchange Earnings (FEE) during the month of September 2011 were US$ 1.1 billion as compared to US$ 892.15 million in September 2010. The growth rate in FEE in September 2011 was 22.9 per cent as compared to 23.2 per cent in September 2010 over September 2009.
FEE from tourism in rupee terms during January-September 2011 were US$ 10.25 billion with a growth of 16.6 per cent, as compared to the FEE of US$ 8.79 billion with a growth of 22.7 per cent during January- September 2010 over the corresponding period of 2009.
FEE in US$ terms during the month of September 2011 were US$ 1208 million as compared to FEE of US$ 1015 million during the month of September 2010 and US$ 785 million in September 2009.
The growth rate in FEE in US$ terms in September 2011 over September 2010 was 19 per cent as compared to the growth of 29.3 per cent in September 2010 over September 2009. FEE from tourism in terms of US$ during January-September 2011 were US$ 11.9 billion with a growth of 18.7 per cent, as compared to US$ 10.01 billion with a growth of 30.5 per cent during January-August 2010 over the corresponding Period of 2009.

India Tourism Market & Future Forecast (2009 – 2015) report provides a detailed analysis of the present and future prospects of the Indian tourism industry. The report has been researched at source Globally and India specific, and features latest-available data covering Global tourist arrival and receipts, Global International and Outbound tourism, Top 10 spenders globally, Inbound and Outbound tourist arrivals and expenditure in India, Domestic tourist visits and expenditure in India, Foreign Direct Investment (FDI) in hotel and tourism sector from 2005 to 2009. Hotel industry income and revenue, Global and India – Inbound, Outbound tourist arrival and expenditure forecast till 2015, Buddhist tourism growth trends, Trends and regulatory changes, changes, Challenges affecting the Indian tourism sector.

Research Highlights

International tourist arrival in India is expected to grow with a CAGR of 7.9% for the period spanning 2010-2015.
Indian outbound tourist departure is expected to reach 20.5 Million by 2015.
Domestic tourist visits is expected to increase with a CAGR of 12.29% for the period spanning 2008-2015.
Indian tourism Foreign Exchange Earnings is expected to grow with a CAGR of 7.9% for the period spanning 2010-2015.
In Indian union budget 2010 Indian government has given more than INR 1,000 Crore to Ministry of Tourism India
Budget for Incredible India campaign increased by INR 62.3 Crore for 2010-11 from previous year 2009-10.
The number of medical tourist arrivals in India is expected to increase by a CAGR of 24.6% from 2009 to 2013.
India medical tourism market is expected to be more than US$ 2 Billion by 2013.

June 4, 2019June 4, 2019

INDIAN HOTEL INDUSTRY

The hotel industry in India thrives largely due to the growth in tourism and travel. The emergence of budget hotels in India to cater to the majority of the population who seek affordable accommodation has also materialized into an effective driver for growth. This sector will benefit due to certain Government regulations that will steer this sector towards further growth.

Hotel Industry in India 2011 begins with an overview of the travel and tourism industry in India – providing the market size and growth as well as an indication of the foreign exchange earnings by the sector. This is followed by an overview of hotel industry. This provides an introduction to the Indian hotel industry and covers the market size and growth of luxury hotels as well as the market segmentation of the hotel rooms operational in India. The various types of hotels in India based on services provided are also highlighted. Furthermore, it covers the primary consumer base for this space. Additionally, it highlights the occupancy rates prevalent in the market.

An analysis of the drivers reveals the factors for growth of the market and includes growth in tourism, opening of the aviation sector, emergence of budget hotels, shortage of hotel rooms and major events. India being a land of rich natural diversity has consistently been on the tourists’ radar and tourism has been on a growth trajectory. India is presently considered a provider of low cost medical treatments, which has led to the development of India as a destination for medical tourism. These factors have contributed to the growth of tourism which is a powerful driver for growth of the hotel sector. The opening up of the aviation sector has provided the needed thrust.

The growth would primarily be driven by the rise in domestic tourists. The growth in domestic tourist arrivals can be attributed to the rise in both leisure and business travellers. The growth in leisure travelers would be driven by the rise in personal discretionary income, the higher usage of credit cards, the popularized weekend vacation culture and the growing number of multiple earner families. The increase in business travellers can be attributed to the growing trade and commerce, the increasing number of Meetings-Incentives-Conferences-Exhibitions (MICE) destinations, the increasing number of multi-national companies setting up their base in India and the improvement in air, road and rail connectivity.

Major players diversifying into the mid-market segment to develop budget hotels has also been an added driving force. Such hotels are constructed to tap prospective consumers who seek stay at affordable price. International companies are increasingly looking at setting up such hotels. Imbalance in increase in tourists both domestic and foreign not been supported with equal number of rooms is a latent source of opportunity for growth. Additionally, the rise in major events being organized in India has also posed as a chief driver for the sector. However, the sector is also facing certain challenges. Factors such as socio-political concerns, lack of infrastructure and increasing operating costs pose as barriers to the growth of this sector.

The major trends identified in the market include entry of foreign players, franchising model of operation and special services for female guests. This sector is also affected by certain Government regulations such as the setting up of Hospitality Development and Promotion Board, changes in the taxation system as well as tourism enhancement.