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Diploma in Airport Ground Handling

6 months + 3 months Internship

18 Year to 24 Year Maximum

HSC Passed or Graduate

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:

Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc

Courses Content

Airport Ground Handling :

Introduction to Airports
Types, Operations, Services & Features
Airline Terminologies & Definitions
Organizations
Various Personnel/ Agencies Working at the airport
Ground Staff Responsibilities & their functions
Check-In Procedures, Arrivals & Departures.
Disrupted & Delayed Flights
Pre & Post Flight Procedures
Handling Incoming Flights
Mishandled Baggage
Handling Special Passengers
Handling Dangerous Goods & Special Cargo
Ground Handling of Flight & Associated Dangers
Aviation Security

Ticketing (Computerized Reservation Systems)

Airport Ground Handling

English Speaking & Voice and accent Training

Personality Development

Grooming

Interview Skills & Group Discussion

Orientation Program at Mumbai International Airport (MIAL)

Internship at the Mumbai International Airport (MIAL)

Evaluation & Certification

Based on Class Performance, Class Tests, Group Discussion, Mock Interviews & Tel Etiquette simulation, Projects/Assignments and on nearly cent percent attendance.

Placements

Successful candidates will be assisted in placement with Airlines, Airports.

Career Options

Airport – Ground Staff, Airline Reservation & Counter Staff, Passenger Service, Guest Relation, Airline Back Office

Internship

After completion of the course students would be provided internship at Mumbai International Airport* *T&C apply

Batch Details

Class Timing : 9am to 5pm
Batch Study Hour : Minimum 2 hours to Maximum 4hours
Working Professionals Batches : Saturday, Sunday (4 hours)

Frequently Asked Questions (FAQs)

1. What is the duration of the course?

The total duration is 6 months of classroom training, followed by a 3-month internship.

2. What is the age limit and eligibility required?

Applicants must be between 18 to 24 years old and have completed HSC (10+2) or Graduation.

3. Does the course include practical airport training?

Yes, the course includes an orientation program and an internship at Mumbai International Airport (MIAL).

4. What job positions can I apply for after this diploma?

You can work as Ground Staff, Passenger Handling Staff, Customer Service Agent, Airline Reservation Staff, or Guest Relations Executive.

5. Are weekend batches available for working professionals?

Yes, dedicated weekend batches run on Saturdays and Sundays for 4 hours.

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Student Placements

Aslesha

Ms. Aslesha Tare Gaikwad

Ground Staff, Customer Service Agent at
Dnata Emirates Group Al Maktoum International Airport Dubai

Mrunali1

Ms. Mrunali Jadhav

Ground Staff, Passenger Handling at
Flydubai CelebiNas

Kajal

Ms. Kajal Sharma

Ground Staff, Passenger Handling at
Singapore Airlines CelebiNas

Shweta1

Ms. Shweta Kanojia

Passenger Service Associate (Ground Staff) at
Air Asia CelebiNas

Sachin

Mr. Sachin Shetti

Ground Staff, Airport Operations and Customer Service Bangalore at
Indigo Airlines

Manasi

Ms. Manasi Karnik

Ground Staff, Airport Operations and Customer Service at
Indigo Airlines

parag1

Mr. Parag Patil

Passenger Service Associate (Ground Staff) at
Saudi Arabian Airlines Celebi NAS

Mr. Eldrid Couthino

Guest Relation Executive (GRE) at
GVK Chhatrapati Shivaji International Airport, Mumbai

Ms. Pragi B. Vankiani

Passenger Service Executive (Ground Staff) at
GVK Mumbai International Airport Ltd

Bibek

Mr. Bibek Gautam

Al Fursan - Saudi Arabian Airlines

Premsai

Mr. Premsai Saripalli

Ground Staff at
Jet Airways (Mumbai)

Hitesh

Mr. Hitesh Chhatpar

Ground Staff at
Jet Airways (Mumbai)

Riddhi

Ms. Riddhi Shukla

Ground Staff at
United Airlines (Mumbai)

*Inspire Academy is a Vocational Training Academy and does not provide a job guarantee but provides 100% Placement Assistance . The academy trains individual with the requisite skills in order to be industry ready.

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